Support
Email is the support channel
There is no phone support. Include your iOS version, device, and — for account issues — the Apple / Google email you signed in with.
Common fixes
- Notifications off. iOS Settings → Notifications → UTG → allow alerts. In the app, confirm you actually follow the game you expected an alert for.
- iCloud collections not syncing. Same Apple ID on each device. Wait on Wi-Fi, force-quit and reopen UTG. Collections live in CloudKit, not on this website.
- AI limit. Free users get limited advisor/chat tries; then UTG Pro+. That is expected. See pricing.
- Follow limit. Free plan is 3 followed games. Unfollow one or subscribe to Pro+ for unlimited follows.
- Restore purchases. In the app (paywall or Settings) tap Restore purchases while signed into the same Apple ID that bought Pro+.
- Steam backlog empty. The Steam profile must be public, including game details on Steam.
How to cancel
Settings → [your name] → Subscriptions → UTG Pro+ → Cancel Subscription. Subscription Terms.
How to delete your account
Optional accounts only. Follow Delete account. That does not cancel Pro+.
Refunds: Apple only — reportaproblem.apple.com.